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Gift Certificate Registration

Yay! You have a Gift Certificate!

Please register your Gift Certificate by filling out the form below, and we will be in touch with you shortly to chat and plan/book in your portrait session.

The details you provide are strictly confidential and will only be used by Heartstory to contact you regarding your Gift Certificate and for booking your portrait session with us.

Please review our Gift Certificate Terms of Use at the bottom of this page.

The Heartstory Portrait Experience is made up of

The
Consultation

 Over the phone. We get to know you, find out your hopes and wishes for your photos, and discuss things like location and styling.

The
Session

On location, in studio or at your home/property. You have an absolute blast being photographed by us and we capture all the magic.

The purchasing appointment

At our studio in Belconnen. You come for a personal appointment. Your decision-making game is strong. We create beautiful artwork for you to keep forever.

We recommend families educate themselves on our website about what we offer
and what to expect before booking their session, especially in terms of pricing & products.

The Heartstory Portrait Experience is made up of

The
Consultation

Over the phone. We get to know you, find out your hopes and wishes for your photos, and discuss things like location and styling.

The
Session

On location, in studio or at your home/property. You have an absolute blast being photographed by us and we capture all the magic.

The purchasing appointment

At our studio in Belconnen. You come for a personal appointment. Your decision-making game is strong. We create beautiful artwork for you to keep forever.

We recommend families educate themselves on our website about what we offer and what to expect before booking their session, especially in terms of pricing & products.

Gift Certificate Terms of Use

The Heartstory Portrait Experience is made up of:

Heartstory Gift Certificate - Terms and Conditions

These Terms and Conditions of Use apply to all Gift Certificates issued by Heartstory from November 1 2019. By continuing to proceed with the purchase, redemption or attempted redemption of a Heartstory Gift Certificate (‘Gift Certificate’) after receiving these terms and conditions, you accept the terms and conditions and agree to the below.

1. Gift Certificate Redemption and Exclusions

1.2 Redemption

Except for the exclusions listed in paragraph 1.2 (Exclusions) below, gift certificate value can be used for the specific items written on the gift certificate itself.

1.3 Exclusions

The following are the exclusions applicable to the redemption of your Gift Certificate:

    1. If your gift certificate includes the value of the portrait session ($200), this value cannot be transferred to credit towards prints/products.
    2. If your gift certificate includes a specific product, this value cannot be transferred to other products.
    3. Gift certificates cannot be used towards wedding photography packages, mini sessions, book projects, or any specific Heartstory event that is not a regular offering.

2. Online Gift Certificate Purchases

Gift Certificates can be purchased from our online shop or via telephone. Payment of the purchase price of the gift certificate may be made through direct deposit or credit card.

3. Using your Gift Certificate

  1. Your Gift Certificate may only be used to make purchases up to the Gift Certificate value for a single Heartstory Portrait Experience (as described above). If you wish to make a purchase for an amount that exceeds the Gift Certificate value, you must pay the excess using another payment method.
  2. Your Gift Certificate may only be used for the exact items outlined on the card and not transferred to, or combined with any other package or promotion.
  3. Your Gift Certificate is not redeemable for cash.
  4. You may only use one Gift Certificate per family, per 12 month period.
  5. If you cannot, or do not wish to use your Gift Certificate, it may be transferred to another family.
  6. No change will be given for any remaining Gift Certificate value that is not used at the time of the purchasing appointment.

4. Expiry, Cancellation and Re-Issue of Gift Certificates

  1. Gift Certificates are redeemable within 36 months of the date of purchase unless otherwise stated on the Gift Certificate.
  2. Exemptions to the 36 month redemption period may apply to Gift Certificates obtained through promotions, prizes, special offers and other scenarios. It is your responsibility to familiarise themselves with the redemption period on the Gift Certificate itself.
  3. Gift Certificates must be registered before use and used by the expiry date on the card.
  4. Extensions may be granted on a case by case basis for reasons such as availability or travel through application in writing to hello@heartstoryphotography.com.au before the expiry date. The maximum period of time for an extension is 2 months from the original expiry date.
  5. Gift Certificate holders are subject to Heartstory cancellation policies for portrait sessions and purchasing appointments. These policies can be found on our website and are referred to during the booking process.

5. Lost or Stolen Gift Certificate

Heartstory accepts no liability for errors in the contact details provided to us at purchase of a Gift Certificate. We assume no liability for the loss, theft or illegibility of Gift Certificate. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of Gift Certificates on this website we are entitled to close your account and/or require a different means of payment.

6. Intellectual Property

By booking a portrait session with Heartstory, you acknowledge on behalf of all participants, that Heartstory owns the copyright to all images created.

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